FAQs
Products and authenticity.
Are your products authentic French pharmacy products?
Are your products authentic French pharmacy products?
Yes, 100 percent. We source directly from French pharmacy-grade suppliers. Every product has the intact French-market barcode, authentic batch code, and at least 18 months shelf life when leaving our warehouse. We never buy from gray-market resellers, auction sites, or third-party marketplaces.
Are the formulas the same as the ones sold in France?
Are the formulas the same as the ones sold in France?
Yes. We carry the French-market version of every product, not a reformulated export version. That matters: for example, A313 retains its clinical retinyl palmitate concentration, and La Roche-Posay formulas keep their full selenium-rich Thermal Spring Water.
How do you choose which brands to carry?
How do you choose which brands to carry?
We carry what French dermatologists and pharmacists recommend for daily use. La Roche-Posay, Vichy, Bioderma, Avene, Caudalie, SkinCeuticals, NUXE, Ducray, Mustela, Klorane, and roughly 15 more. Our co-founder, a licensed esthetician, reviews every SKU before it enters the catalog.
Do you carry fragrances or makeup?
Do you carry fragrances or makeup?
Not at the moment. We focus on skincare, sun care, hair care, and oral care. The French pharmacy category that dermatologists back clinically.
Orders and payment.
What payment methods do you accept?
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments process through Stripe with full PCI compliance. We never see or store your card details.
Is my payment information secure?
Is my payment information secure?
Yes. All payments are handled by Stripe, the global leader in online payments. We do not store card numbers on our servers. Your data is protected by industry-standard TLS encryption end to end.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If your order has not yet shipped, email contact@parispharmacy.com with your order number and your request. We will do our best. Once the label has scanned with the carrier, we cannot modify or cancel.
Do you offer gift cards?
Do you offer gift cards?
Yes. Digital gift cards are available at the footer of our site, delivered by email and redeemable for any product in the catalog.
Do you offer wholesale or bulk pricing?
Do you offer wholesale or bulk pricing?
For licensed estheticians, dermatologists, and spa accounts, yes. Email contact@parispharmacy.com with your license details and we will follow up within 48 hours.
Shipping and delivery.
How long does delivery take?
How long does delivery take?
3 to 5 business days from our California warehouse. 5 to 8 business days from our Paris warehouse. Most orders ship within one business day of placement.
How much does shipping cost?
How much does shipping cost?
Free on US orders over $100.* Below $100, shipping is calculated at checkout based on destination and package size. Expedited options are always offered. *Large or heavy orders may carry a small additional charge, always shown at checkout.
Do you ship internationally?
Do you ship internationally?
Yes, to Canada, Mexico, and the United Kingdom. All international orders ship DDP with all customs duties prepaid. No surprise fees at delivery.
Will I pay customs or duties?
Will I pay customs or duties?
No. The price at checkout is the final price. We handle customs on our side for every international shipment.
Can I track my order?
Can I track my order?
Yes. Tracking is emailed to you the moment your label scans with the carrier. Check your inbox and your spam folder if you cannot find it, or email us for a resend.
Returns, refunds, damage.
What is your return window?
What is your return window?
30 days from delivery. Unopened products in original packaging are eligible for a full refund. Email us for a prepaid return label.
My order arrived damaged. What now?
My order arrived damaged. What now?
Email contact@parispharmacy.com within 7 days of delivery with a photo and your order number. We ship a free replacement within 1 business day.
Can I return an opened product?
Can I return an opened product?
Generally no, due to French pharmacy hygiene standards. Exceptions for quality issues or reactions are reviewed case by case. Email us.
When will my refund arrive?
When will my refund arrive?
We process within 5 business days of receiving the return. Your bank then takes 3 to 10 business days to post it to your card. PayPal is faster.
Do you price match?
Do you price match?
We already price below most US retailers on French pharmacy products. If you find a lower price on an identical, authentic, in-stock item from a direct competitor, email us with the link. We review case by case.