FAQs
Products and authenticity.
Are your products authentic French pharmacy products?
Yes, 100 percent. We source directly from French pharmacy-grade suppliers. Every product has the intact French-market barcode, authentic batch code, and at least 18 months shelf life when it ships to you. We never buy from gray-market resellers, auction sites, or third-party marketplaces.
Are the formulas the same as the ones sold in France?
Yes. We carry the French-market version of every product, not a reformulated export version. That matters: for example, A313 retains its clinical retinyl palmitate concentration, and La Roche-Posay formulas keep their full selenium-rich Thermal Spring Water.
How do you choose which brands to carry?
We stock the French pharmacy staples that hold their shelf space year after year in France. La Roche-Posay, Vichy, Bioderma, Avene, Caudalie, SkinCeuticals, NUXE, Ducray, Mustela, Klorane, and roughly 15 more. Our team reviews every SKU before it enters the catalog.
Who reviews the products you carry?
Our product curation is reviewed by Nurcan Saglam, a Paris-licensed dermo-cosmetic expert and Director of NN Academy de Paris. She brings a French dermo-cosmetic perspective to every brand we select. The French pharmacy brands we carry also hold tested-under-dermatological-control certifications on their packaging, backed by each brand's own clinical testing programs.
Do you carry fragrances or makeup?
Not at the moment. We focus on skincare, sun care, hair care, and oral care. The core categories a French pharmacy shelf is built around.
Orders and payment.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments process through Stripe with full PCI compliance. We never see or store your card details.
Is my payment information secure?
Yes. All payments are handled by Stripe, the global leader in online payments. We do not store card numbers on our servers. Your data is protected by industry-standard TLS encryption end to end.
Can I change or cancel my order after placing it?
If your order has not yet shipped, email contact@parispharmacy.com with your order number and your request. We will do our best. Once the label has scanned with the carrier, we cannot modify or cancel.
Do you offer gift cards?
Yes. Digital gift cards are available at the footer of our site, delivered by email and redeemable for any product in the catalog.
Do you offer wholesale or bulk pricing?
For licensed estheticians, dermatologists, and spa accounts, yes. Email contact@parispharmacy.com with your license details and we will follow up within 48 hours.
Shipping and delivery.
How long does delivery take?
US orders: 3 to 5 business days from our fulfillment partner in California or 5 to 10 business days from our fulfillment partner in Paris, depending on the item. Other countries: 5 to 10 business days from Paris. Most orders ship within one business day of placement.
How much does shipping cost?
Free on US orders over $100*. Below $100*, shipping is calculated at checkout based on destination and package size. Expedited options are always offered.
Large or heavy orders may carry a small additional charge, shown at checkout.
Do you ship internationally?
Yes, we ship worldwide. Enter your address at checkout to see the options and rates for your country. US orders ship DDP: duties and taxes are paid upfront, nothing to pay at delivery. International orders may be subject to local duties and taxes on delivery, charged by the carrier.
Will I pay customs or duties?
US orders ship DDP: duties and taxes are paid upfront, nothing to pay at delivery. International orders may be subject to local duties and taxes on delivery, charged by the carrier.
Can I track my order?
Yes. Tracking is emailed to you the moment your label scans with the carrier. Check your inbox and your spam folder if you cannot find it, or email us for a resend.
Returns, refunds, damage.
What is your return window?
30 days from delivery. Unopened products in original packaging are eligible for a full refund. Email us for a prepaid return label.
My order arrived damaged. What now?
Email contact@parispharmacy.com within 7 days of delivery with a photo and your order number. We ship a free replacement within 1 business day.
Can I return an opened product?
Generally no, due to French pharmacy hygiene standards. Exceptions for quality issues or reactions are reviewed case by case. Email us.
When will my refund arrive?
We process within 5 business days of receiving the return. Your bank then takes 3 to 10 business days to post it to your card. PayPal is faster.
Do you price match?
We already price below most US retailers on French pharmacy products. If you find a lower price on an identical, authentic, in-stock item from a direct competitor, email us with the link. We review case by case.
Still have a question? Chat with us
Free US Shipping Over $100*
Large or heavy orders may carry a small additional charge, shown at checkout.Shipped from California or Paris
Authentic French pharmacy products
30-day returns
No customs fees in the US. Ever.